FAQs
Below FAQ are some common concerns of our clients before purchasing vape products, if you have other questions, pleaseΒ CONTACT US
5 Rapid clicks of the button will turn the device on/off.
The Pulse will automatically default to the correct voltage based on the
cartridge atomizerβs resistance. 3 rapid clicks of the button will allow you to
customize the preset voltages to the desired level. The voltages that can be
selected are 2.8 volts, 3.2 volts, 3.4 volts, and 3.7 volts.
Simply attach the cartridge of your choice and the Pulse will select the optimal
voltage based on the resistance of the cartridge. Press and hold the button
while drawing vapor from the mouthpiece. The voltage will gently taper down
by 0.2 volts every three seconds for a total session time of 15 seconds.
Yes! The Pulse magnetic adapter is available separately for purchase and can
be used with most magnetic cartridges.
Yes! The Pulse Wax Adapter is available separately for purchase and can be
used with most atomizers for concentrates.
The battery icon on the Pulse will display the current battery life. When the
battery is fully discharged, attach the included USB charger to a USB port to
charge.
See userβs manual. Use a small amount of 70% or higher isopropyl (ISO)
alcohol on a cotton swab. Gently swab alcohol onto battery contact and other
surfaces that may contain residual oil or debris. Dry with clean cotton swab.
Do not submerge the battery or any accessories in alcohol or any other
cleaner.
Yes! The Pulse features pass-through charging and can be used while it is
plugged into a charger.
The Pulse is powered by a rechargeable 400 mAh Lithium Ion battery cell.
Yes, Vuber backs all of its batteries with a Limited Lifetime Warranty* for
manufactured defects and craftsmanship. Normal wear and tear, accidental
damage, or loss/theft of the batteries is not covered under warranty.
Register your product online at www.vubervaporizers.com
The battery is not getting a consistent connection with the cartridge. Ensure
that the battery connection is clear of any debris and is free of any residue. If
needed, see Cleaning Methods. Try testing with another cartridge to see if the
issue is with the cartridge and not the battery. Do not over-tighten cartridges
when attaching to the battery.
The battery is not able to read the cartridge appropriately. Try testing with
another cartridge to see if the issue is with the cartridge and not the battery.
Do not over-tighten cartridges when attaching to the battery.
Plug the Pulse in to the charger and see if screen works, if not, contact Vuber
warranty support for assistance.
1. Contact Vuber support via phone from 9:00 AM β 5:00 PM Pacific Time
2. Reach out via email β support@vubertechnologies.com
Do not leave your battery in excessively hot or cold environments. This causes
the battery cells to rapidly deteriorate and can cause the battery to
malfunction.
The Pulse Touch is draw activated and simply needs to be charged and turned
on. Tap the bottom of the battery (near the charging port) firmly with your
fingertip 5 times to turn the battery on. The Pulse Touch will draw down the
voltage as you continue to draw vapor from the cartridge.
Tap the bottom of the battery (near the charging port) firmly with your
fingertip five times to turn the battery on. Tap again five times to turn the
battery off.
Simply touch the bottom of the battery near the charging port to check the
battery level.
If the battery blinks three times, it is time to charge your battery. Plug your
Pulse Touch into the supplied charging cable and attach to a USB device. The
light on the base of the battery will glow, showing that the battery is charging.
ii. If the battery is fully charged and the lights are blinking, try turning the
cartridge half of a turn counterclockwise to loosen the connection between
the battery and cartridge. Try another cartridge to see if itβs an issue with the
cartridge or the battery. If the issue persists, reach out to Vuber support for
help.
Yes! The Pulse Touch features pass through charging; simply attach the
provided USB charging cable to a USB outlet. The lights will gently glow while
charging but will still allow you to draw while charging.
No. While the Pulse Touch features the same Never Burn technology, it does
not feature a manual override. The Pulse Touch will select the voltage based
on the resistance of the cartridge:
1. GREEN β 2.8v
2. PURPLE β 3.2v
3. BLUE β 3.4v
4. RED 3.7v
See userβs manual. Use a small amount of 70% or higher isopropyl (ISO)
alcohol on a cotton swab. Gently swab alcohol onto battery contact and other
surfaces that may contain residual oil or debris. Dry with clean cotton swab.
Do not submerge the battery or any accessories in alcohol or any other
cleaner.
No, those products are only designed for The Pulse, and will not work with the
Pulse Touch due to its draw activated function.
The Pulse Touch is powered by a rechargeable 430 mAh Lithium Ion battery cell.
Yes, Vuber backs all of its batteries with a Limited Lifetime Warranty* for
manufactured defects and craftsmanship. Normal wear and tear, accidental
damage, or loss/theft of the batteries is not covered under warranty.
Do not leave your battery in excessively hot or cold environments. This causes
the battery cells to rapidly deteriorate and can cause the battery to
malfunction.
Five clicks of the button will turn the Pilot on or off. The lights behind the
button will blink green, blue, or red based on the current setting to indicate
that the battery has been turned on/off.
Simply attach the cartridge of your choice, press and hold the button while
drawing vapor from the mouthpiece.
See userβs manual. Use a small amount of 70% or higher isopropyl (ISO)
alcohol on a cotton swab. Gently swab alcohol onto battery contact and other
surfaces that may contain residual oil or debris. Dry with clean cotton swab.
Do not submerge the battery or any accessories in alcohol or any other
cleaner.
Click the button on the Pilot three times to change the voltage. The voltage is
indicated by these colors:
1. GREEN β 2.7 volts
2. BLUE β 3.3 volts
3. Red β 3.7 volts
Turn the Pilot on and then click the button twice to start the pre-heat setting.
This will pre-heat the oil on a low setting for a short period of time. You can
end the pre-heat setting at any point by pressing and holding the button
down.
The indicator light on your Pilot will blink rapidly three times in red to indicate
that the battery needs to be charged.
Try turning the cartridge on half turn counterclockwise to loosen the
cartridge. If the issue persists, contact Vuber support.
We donβt recommend using attachments with the Pilots due to the size of the
battery. It was designed primarily as a battery for cartridge use.
The Pilot is powered by a rechargeable 360 mAh Lithium Ion battery cell.
Yes, Vuber backs all of its batteries with a Limited Lifetime Warranty* for
manufactured defects and craftsmanship. Normal wear and tear, accidental
damage, or loss/theft of the batteries is not covered under warranty.
Try firing the battery by pressing down the button to help warm up the oil,
while trying short suctioned bursts. Itβs possible that some residual oil leaked
out of the bottom. If so, clean the battery connection with an iso-soaked
cotton swab.
Do not leave your battery in excessively hot or cold environments. This causes
the battery cells to rapidly deteriorate and can cause the battery to
malfunction.
Click the button five times to turn the battery on or off.
1.For cartridges, simply attach the cartridge to the 510 threads on the Atlas
battery. Push the button while drawing vapor from the mouthpiece.
2. For concentrates, attach the Atlas Atomizer or Globe Top atomizer to the
battery. Load the concentrate onto the atomizer coils, being careful not to
overfill. Press the button while gently drawing vapor from the mouthpiece.
See userβs manual. Use a small amount of 70% or higher isopropyl (ISO)
alcohol on a cotton swab. Gently swab alcohol onto battery contact and other
surfaces that may contain residual oil or debris. Dry with clean cotton swab.
Do not submerge the battery or any accessories in alcohol or any other
cleaner.
No, it is not recommended to clean and reuse the atomizers as they are
consumable items. It is recommended that the atomizers be replaced with
regular use.
The Atlas will blink three times and no vapor will be produced when the
battery needs to charge.
Using the included charger, screw the battery onto the charging port opposite
of the USB attachment. Attach to USB charger or device. A Red light indicates
that the Atlas is charging, while Green indicates that it is fully charged.
The Pulse is powered by a rechargeable 900 mAh Lithium Ion battery cell and
fires at a constant 3.7 volts.
1. Yes, Vuber backs all of its batteries with a Limited Lifetime Warranty* for
manufactured defects and craftsmanship. Normal wear and tear, accidental
damage, or loss/theft of the batteries is not covered under warranty.
2. Consumables and accessories are not covered under the Limited Lifetime
Warranty as they need to be replaced over time.
Do not leave your battery in excessively hot or cold environments. This causes
the battery cells to rapidly deteriorate and can cause the battery to
malfunction.
1. The Dabber Kit comes pre-packed with everything you need to start dabbing
on the go! Remove the glass from the unit and fill the mouthpiece with cool
water until it is 1/4 full. Once water is filled, hold upside down over a sink and
allow excess to spill out. Make sure that no water comes in to contact with
the nail or surrounding areas to avoid damage to electrical components.
2. Select the nail material of your choice (titanium, ceramic, quartz) and screw-in
the nail head to the dabber head.
3. Select the temperature for your nail
4. Once the unit has reached dabbing temperature, place your selected
concentrate product onto the hot nail and begin inhaling
5. After a majority of the product melts off the dab tool and onto the nail, cover
up with the carb cap and continue inhaling.
6. After 25 seconds of being at temperature and in use, the unit will shut off. Id
there is remaining product left in the nail you can turn the battery back on with the carb cap and continue inhaling to continue getting vapor.
Titanium β (550 degrees Fahrenheit): Click the on/off button three
times rapidly to power on at 550 F. The battery indicator will blink white
and then turn green when it has reached temperature.
Ceramic and Quartz β (650 degrees Fahrenheit) : Click the on/off button
five times rapidly to power on at 650 F. The battery indicator will blink
green and then turn white when it has reached temperature.
Ensure that the nail head is cool after using. Do not attempt to handle nail
directly after a session! Gently grab the nail using your fingertips and unscrew
counterclockwise. Once youβve unthreaded the nail, simply select and attach
your new nail by reversing the process.
This could be an issue with your Dabber head. Try to unscrew the dabber head
and carefully re-attach the Dabber head by gently turning the dabber head
clockwise, ensuring that you do not cross-thread. If the issue persists, you will
likely need a replacement Dabber head.
Vuber offers replacements on our online store. We typically do not cover
broken glass pieces unless we
Remove the glass pieces from the dabber head and soak both pieces in 70% or
above isopropyl (ISO) alcohol. Ensure that all residual alcohol is rinsed out of
the bottom piece before using again.
The nail heads are designed to be replaceable over time and should not be
cleaned. Replacements can be ordered direct from Vuberβs online store.
1. The Dabber will blink eight times in white and green when the battery is low,
indicating that it needs to be recharged.
2. If the LED is flashing 3 times, there is an issue with the heating element.
Attempt to re-attach the dab head and/or nail head and try again.
1. To clean residual product left in the nail after use, a cotton swab works best
while the unit is still warm but not hot.
2. Use an alcohol on a cotton swab to clean any residual oil left on the dabber
head after regular use. Ensure that any alcohol is removed or dried before
using again.
Attach the included USB cable to the back of the battery. A Red light indicates
that the Dabber is charging, while Green indicates that it is fully charged.
The Pulse is powered by a rechargeable 1500 mAh Lithium Ion battery cell and
should last through approximately 16 heating cycles.
1. Yes, Vuber backs all of its batteries with a Limited Lifetime Warranty* for
manufactured defects and craftsmanship. Normal wear and tear, accidental
damage, or loss/theft of the batteries is not covered under warranty.
2. Consumables and accessories are not covered under the Limited Lifetime
Warranty as they need to be replaced over time.
1. Do not leave your battery in excessively hot or cold environments. This causes
the battery cells to rapidly deteriorate and can cause the battery to
malfunction.
2. To avoid overheating the device, do not use more that 5 power cycles in a
row.
1. Visit our warranty page**LINK TO WARRANTY PAGE** for more information about
starting a warranty claim.
2. Email us at warranty@vubertechnologies.com or call us directly at 206.582.2899 to
speak with Vuber Customer Care. Warranty claims are usually processed within 3 to 5 business days.
Call us directly at 206.582.2899 or email us at support@vubertechnologies.com for
further assistance.
We typically respond within 1 to 2 business days to all email inquiries; for faster
assistance call us directly at 206.582.2899 to speak with our Customer Care team.
Please check your spam/junk folder, sometimes our emails will be routed there.
When you place an order with us, youβll receive an order confirmation via email from us;
once your order has shipped you will receive an email with the included tracking
information.
Each battery will need itβs own warranty claim form filled out and tracked separately. At
this time we can not combine warranty claims.
Check to see that you received a confirmation shipping email from Vuber. If you havenβt
received an email, itβs possible that your product may be on backorder β it will ship as
soon as we restock at our warehouse.
Sorry for the wait! Hang tight for just a bit while we restock. Your order is placed on a
priority list and will be shipped out as soon as possible.
Our products ship from our warehouse located in Spokane, Washington. We ship via
USPS β in most cases packages are delivered within one week of the ship date. If you
have any issues with tracking reach out to us directly for more information.
Reach out to us at support@vubertechnologies.com or call us at 206.582.2899 to chat.
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