Troubleshooting

The Comet 

Comet Parts List:

  • Battery
  • Charger

Common Issues:

If your battery is not charging please try the following steps.

Try charging the battery for at least 6 hours to fully charge. You will know the battery is fully charged when the charger indicator light changes from RED to GREEN. If the indicator light on your charger does not come on, you may have a faulty charger.Please submit a warranty claim and describe the issues above in your form.

If your  battery is fully charged, the indicator light on the charger is working and you are still having an issue, you may have a faulty battery, please submit a warranty claim with a video documenting the unit issue, for example not turning on or lights blinking.

If you have an issue drawing vapor from the fully charged Comet please try the following steps.

  • The cartridge may be clogged or may not be vaporizing the material. Typically, a clogged cartridge can be unclogged by warming up the material in one’s hands or by intensely and rapidly drawing on the vaporizer until you begin to get a draw from the cartridge.
  • The thicker the liquid is inside of the cartridge, the more effort it will take to vaporize the liquid.
  • Colder temperatures seem to make the liquid less viscous which in turn can make it more difficult to vaporize.
  •  The cartridge contents can leak onto the battery causing a connection issue.  You can use a Q-tip soaked in rubbing alcohol to clean the connection point and then reapply the cartridge.

 

The Atlas 

Instructions

Atlas Parts:

  • Battery
  • Atomizer (small middle piece with coils)
  • Top with Mouthpiece.
  • Charger

If you are having an issue with your Atlas please follow the following steps.

Try charging the battery for at least 6 hours to fully charge. You will know the battery is fully charged when the charger indicator light changes from RED to GREEN. If the indicator light on your charger does not come on, you may have a faulty charger. Please submit a warranty claim and describe the issues above in your form. If your indicator light come on, then reapply the Atlas Atomizer and draw.

If there is still an issue with the battery, the battery power indicator light (the light inside of the power button) will blink 3 times (or more) indicating that there could be an electrical issue. There is a chance the unit is over tighten. Try to unscrew the atomizer a have turn, if your unit still blinks repeatedly, please document the issue though a video and submit your claim below.

If your unit does not draw properly, check that your atomizer is not clogged.

  • If it is not clogged, try changing out your extra atomizer and see if the unit draws properly.
  • If it is clogged, try cleaning it with rubbing alcohol and a Q-tip, being very careful not to touch atomizers (coils).
  • The contents can leak onto the battery causing a connection issue.  You can use a Q-tip soaked in rubbing alcohol to clean the connection point and then reapply the cartridge.

If your unit still does not work you most likely need to purchase a new atomizer. You can purchase a new atomizer here or from an authorized retailer that carries our accessories.

The Pilot, Nova and Dabber Troubleshooting guides are coming soon.  Please call if you have any issues these these products.

 

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